Here are some tips that usually help when entering your tax information:
1. Make sure the tax ID you are using is correct. Tax IDs are normally 9 digits and can be entered without dashes.
2. When entering in your tax information, be sure to select the correct organization type from the drop-down menu.
If you're an individual, your Tax ID Number is your Social Security number, and your Tax Name is your personal name. However, if you represent a non-individual, such as a corporation, partnership, or non-profit organization, the Tax ID Number is the organization's IRS employer identification number EIN, and the Tax Name is the name of the organization.
If you represent a sole proprietorship or a Single Member LLC, your Tax ID Number is either your Social Security number or the sole proprietorship's IRS employer identification number EIN.
After you've confirmed that the information is correct and if you are still having problems, please let us know. If you do contact us back, please provide the screenshots of the error message you’re seeing.