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FAQs

Q1. What is OneLink and how will it benefit me?

OneLink is Amazon’s geo-redirection solution to help you monetize your international traffic. OneLink creates a seamless redirect for your international visitors, allowing them the ability to complete their purchases on their local Amazon website, and improving your affiliate link conversion.

Q2. How does OneLink benefit my international visitors?

When international visitors view your and click on an associate link to buy a product on Amazon, OneLink redirects them to their local Amazon website. This way, international viewers can view product details in a language and currency of their preference, and utilize their existing Amazon accounts to make a purchase in the local Amazon website, receiving the benefit of free shipping and/or Prime membership privileges which they may already have set up.

Q3. How do I start using OneLink?

Getting started is easy and requires a one-time setup. Click here to get started.  OneLink is currently available for US Associates and can redirect international shoppers to the Amazon websites. We continue to work to add more countries, so check back for new additions periodically.

Integration and preferences

Q4.  What controls do I have over the redirection experience for my links?

We offer two controls to you for OneLink – “Exact match”, and “Close match” . Once you enable OneLink, we will automatically set your redirection preferences to “close match”. This means, when we find an exact or similar product or offering (e.g. Prime sign up)  we will redirect international shoppers to that ASIN’s detail page on the local Amazon website, and if we can’t find an exact or similar match product or offering we will redirect the customer to the search experience on the local Amazon website using the product title as the search keyword. You can choose to update your redirection preference to “exact match” in which case we will only redirect international shoppers to an Amazon product detail page when the same product also exists locally, otherwise we will redirect to the search experience using the product title of a similar product. If we are unable to find a similar product, we will not redirect clicks and rather take your visitor to the Amazon website that your original product linked to. Please note, all preferences are at a tracking ID level, so if you have multiple tracking IDs you will need to change these preferences for each one. We recommend you always leave the default option of “close match” to optimize conversions.

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Q5.  How can I preview where my international visitors will be redirected?
The “Check Matching Products” section on the OneLink page allows you to check where your international visitors will be redirected, for a given US product link.

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Q6. Why do I need to map my US and other locales’ store IDs?
Mapping the store ID allows us to replace your US tracking ID(s) with your mapped tracking ID for the applicable Amazon Associates program when we redirect your international traffic internationally,  thereby attributing conversions from global traffic to the respective Amazon Associates Account.

Q7. Will visitors from countries neighboring international Amazon websites also be redirected?
Yes, your international visitors from countries neighboring the supported countries  will be redirected to their nearest Amazon store. For example, visitors from Ireland,  

Q8.  Does OneLink work for all Amazon text links?
Yes, as long as you have completed the one-time setup and use Amazon full links or Amazon short links on your site. Shortened links created by third-party link shorteners are currently not supported and will not be redirected.  

Q9. Does it work for readers on mobile devices? 
Yes.

  

Reporting and Payment

Q10. Where can I see my clicks and earnings from redirected traffic?
You can view your global performance using the consolidated summary of earnings. See https://affiliate-program.amazon.com/help/node/topic/G9JHP7AM9XQZREQR to learn more. Also, clicks and earnings through the redirected traffic are available in the ‘Geo-redirected Traffic’ section of the   international Associates Central portals. See https://affiliate-program.amazon.com/help/node/topic/GUJ6UKNMENGRWVS6 to learn more.

Q11. How will my earnings for the redirected traffic be calculated?

Your redirected earnings will be calculated based on the standard commission income table applicable for each Associate Program. For example, if a shopper based in the UK clicks on a website containing a US Amazon affiliate link, and places an order on the UK Amazon website after being redirected, the associate will receive the commission rate based on the UK Associates program.

Q12. How would I get paid for my redirected traffic?
Your earnings from redirected traffic will accrue in your Associates account in the applicable Associates program and  will be paid through the payment method you choose in your account settings. For example, in the above example of a UK shopper clicking on a US link and purchasing from Amazon.co.uk, the earnings would accrue in the associate’s UK Associates account. Please note that your earnings will need to qualify for the minimum earnings threshold in each program to be paid out.

Q13. Do I need a bank account in these countries to get paid?
No, you can choose to have your international associate earnings paid into your local bank account. You can hear more here: https://affiliate-program.amazon.com/resource-center/receive-your-international-affiliate-earnings-in-your-local-bank.

Troubleshooting common issues

Q14. I linked my store IDs, but my international visitors are not being redirected. Why?  
Make sure you have set the default tracking ID for each of your destination countries. Click on https://affiliate-program.amazon.com/p/stores/oneLinkPreference to update these settings.

Q15. I followed all the steps in the integration guide, but I still am not receiving earnings from my international countries. Why?

Log in to the Associates Central portal in each of the international programs and make sure you correctly setup the payment and taxes information. Any missing or incorrect information will result in delays or errors in payment. We will notify you of any missing information required on your account, so it is important to log in to those portals regularly and check for any notifications we have sent to your account.

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