Returns

Why is the number of Ordered Items different from Shipped Items?
Some orders customers place may not get shipped. This could happen for various reasons, such as order cancellation or inadequate inventory levels.

Returned Items

Return items represent those items that were ‘returned’ to Amazon during a specific date range.

Why would a product be identified as refunded or returned?

When customers are dissatisfied with purchases from Amazon, they can return the products to our warehouses for a refund. On your reports, these purchases are identified as returns. When the purchase is not from Amazon but from a third-party vendor, depending on their policy, customers may receive refunds but not necessarily have to return the products. As we only know that a refund has taken place, we identify these purchases as refunds.

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