- Why are there negative numbers in my Earnings Reports?
- On my reports, what is the difference between "Refund" and "Return"?
- Why would a product be identified as refunded or returned?
- How do I create custom reports using XML?
- How to read the Link-Type Report
- How to read the Earnings Report
- How to read the Order Report
- How do I make accented letters appear correctly when I download tab-delimited reports?
Why are there negative numbers in my Earnings Reports?
Negative numbers represent returned or refunded products. Customers must follow properly formatted links from your site to ours, select and purchase a product, and accept delivery, for you to be eligible for a commission income. If they refuse delivery for a product for which you have been credited commission income , we will subtract those commissions from your account when we get the product back. We will do the same if a third-party seller refunds a customer for any reason. Remember that customers have several days to return an item after they receive it (see our returns policy, so the record for the dispatched item and the record for its return may not be on the same report).
Thank you for your feedback